Refund policy

We want you to love your Candye® frames. If something isn't right, you have 30 days from the day you receive your order to request a return.

What can be returned

Items must be unworn and unused, in their original packaging with all tags attached, and come with your receipt or proof of purchase.

How to start a return

Email us at info@candyeeyewear.com with your order number and the reason for your return. If your return is approved, we'll reply with the return address and simple step-by-step instructions. Please don't send items back without contacting us first, because we can't accept returns we weren't expecting.

Return shipping

Return shipping costs are paid by the customer and aren't refundable. We recommend using a tracked shipping service, because we can't be responsible for returns lost in transit.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days with a photo and we'll make it right at no cost to you.

Items we can't accept for return

• Sale items
• Gift cards
• Custom or personalised eyewear, including custom sunglasses and prescription lenses

Exchanges

The quickest way to get a different style is to return your original item and, once your return is approved, place a new order.

European Union: 14-day cooling-off period

If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason, without giving a reason. Items must meet the same condition requirements above.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If it's been more than 15 business days since your return was approved, please contact us at info@candyeeyewear.com.